Privacy Policy


All client information given during the ordering process is collected and stored lawfully and in accordance with the relevant data protection acts. All information held on our systems is password protected. We do not use any information given for marketing purposes without your consent. If you are concerned about the confidentiality of any information given, please contact us at sales@pooleinstruments.com


If you register with us, we will need your name, e-mail address and billing address. If you place an order with us and select card payment, we will also need your credit card number and expiry date to process and fulfill that order. We also take your telephone number so that we can contact you in the event of any problems with your orders and we may give this number to couriers who deliver your orders.

When you enter your personal information we will ask you if you would like us to email you about discounts, promotions and new products. If you would, please keep the box ticked when registering and we will place your details on our email list. If you subsequently change your mind about receiving such emails, please contact us and we will remove you from our mailing list.

We will not share any of the personal information listed above with outside parties except to the extent necessary to complete your order.
General


All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. From time to time the manufacturer may make small changes to the design of a product. Due to this, the item/items you receive may have small differences to the picture displayed on the website. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.


All products are subject to stock availability at the time of ordering. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
 
Most products available from Poole Instrument are supplied with a 12 month manufacturer's warranty however certain products may have a shorter warranty time such as batteries, which carry a 6 month warranty.

All prices unless stated exclude VAT at 15% and postage and packaging


Prices

Our team at Poole Instrument work hard to ensure that prices quoted and technical specification information is correct. In the unlikely event, we cannot be held responsible for any inaccuracies at any time. Please note that your computer may display old pages from our site which are stored in your own computer's memory from previous visits - it is important you refresh your browser when viewing any pages on our web site to see the current prices and goods available.

Trade and business customers

We are happy to offer discounts and account facilities to companies wishing to purchase from us in bulk. We carry  volumes of all our items in stock and can therefore offer a quick turnaround on any essential requirements you or your business may have. Because of our excellent relationships with leading UK Couriers orders can often be made and received within a 24 hour period. To qualify for a trade account a minimum order quantity of 10 units per item is required. 

For all trade enquiries, email: msuter@pooleinstruments.com

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